New features, improvements, and fixes in WiseReviews.
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Fix: the Product Reviews block installed into a narrow column
fixed
Clicking Enable app blocks in the widget installer used to drop the Product Reviews block inside your theme's product section, where it inherited that section's narrow content column and the reviews list looked cramped.
It now arrives in its own full-width section, so the reviews list uses the whole page. You can still drag it wherever you want before saving.
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Email notifications for new reviews now need a paid plan
Notify via email, under Settings → Manage new reviews, is now part of the Standard and Plus plans.
On the Free plan the setting is switched off, and turning it on prompts you to upgrade. Your notification email address is kept, so upgrading turns it straight back on.
Everything else on that page (autopublish, profanity filter, blocked IP addresses, auto reply) works the same on every plan.
When a lot of review requests came due at once, our email provider rejected the overflow and those requests were marked Failed straight away instead of being tried again.
Requests now go out at a steady pace, and a temporary provider problem is retried automatically before anything is marked failed.
Requests already marked Failed this way are still there. Go to Review requests and click Retry on a row to send it now, even if its original date has passed.
The Schedule column no longer gets overwritten when a request is sent, so it shows the date the request was actually scheduled for.
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See what's already installed in the widget installer
improved
The Install review widget modal now reads your published theme and tells you where you stand.
Each step shows an Active or Inactive badge, so you no longer have to open the theme editor to find out whether the app embed or the widget blocks are live.
The buttons take you straight there: Enable app embed opens the theme editor with the WiseReviews app embed already switched on, and Enable app blocks opens a product page with the Product Reviews block already added.
Once a step is live, its button reads Manage.
The badges refresh when you come back to the WiseReviews tab, so a change you make in the theme editor shows up without a reload.
Paste an eBay store link (like ebay.com/str/thesellersname) into Import reviews to bring in the seller's feedback across all their listings. It comes in as shop reviews, so there is no product to pick.
eBay's own automated feedback is now left out, so you only get what buyers actually wrote.
Fixed: eBay imports of more than 25 seller feedbacks repeated the same first page, which created duplicates.
Fixed: eBay imports failed with a review-count error when the seller had 1,000 or more feedback entries.
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Fix: review and reviewer data exports not arriving by email
fixed
Exporting reviews or reviewer data showed a success message in the app, but the file never arrived in your inbox. Both exports are delivered again.
This started with our recent switch of email provider and affected every export in that window. If an export went missing, just run it again from Reviews.
Setting up a custom sender address (Plus plan) is now fully self-serve. Instead of contacting support, the Manage email address window shows the DNS records to add at your domain provider, with copy buttons and a live Pending or Verified status. Click Check verification once the records are in place. See Send emails from your own domain.
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Send, retry, and resend review requests yourself
new
You can now send a review request without waiting for its schedule. On the Review requests page, each row has a button next to View order:
Send now sends a scheduled request right away.
Retry re-sends one that failed.
Resend sends a delivered request to the customer one more time (once per request).