Can shoppers send attachments in the chat?

Yes. Shoppers can attach files to any chat message: up to 5 images (PNG, JPEG, or WebP) or PDFs, 10 MB each.

There are three ways to attach. Click the attachment button in the chat composer, paste a copied image or screenshot straight into the message box, or drag files onto the chat window. A message can carry files on their own or alongside text.

The AI can actually look at attachments, so this is more useful than it sounds. A shopper can send a photo of a damaged item, a screenshot of an error, or a PDF invoice, and the AI takes it into account when replying. Attachments also appear in the conversation in your Inbox, so you see exactly what the shopper sent when you take over.

There is nothing to enable; attachments work on every plan.