Can shoppers send attachments in the chat?

Yes. Shoppers can attach one image (PNG, JPEG, or WebP) or one PDF per message, up to 10 MB, using the attachment button in the chat composer.

The AI can actually look at attachments, so this is more useful than it sounds. A shopper can send a photo of a damaged item, a screenshot of an error, or a PDF invoice, and the AI takes it into account when replying. Attachments also appear in the conversation in your Inbox, so you see exactly what the shopper sent when you take over.

There is nothing to enable; attachments work on every plan.