Translate conversations into your language

RagChat can translate customer messages into the language you read, and translate your replies back into theirs. You work in your language, your customer stays in theirs, and neither of you has to copy anything into a translator.

Auto-translate is available on the Standard and Pro plans.

Turn on auto-translate

1. Go to Settings → AI → Languages.
2. Pick your Inbox language. This is the language you read and write conversations in.
3. Turn on Auto-translate conversations.
4. Click Save.

You can pick from 26 inbox languages, including Spanish, French, German, Portuguese, Italian, Dutch, Polish, Turkish, Arabic, Hindi, Japanese, Korean, and Chinese.

What you see in the inbox

Messages that arrive in another language are shown in your inbox language, with a Translated from Spanish line above the message.

Click Show original on any translated message to read exactly what the customer wrote, and Show translation to switch back. The original message is never changed or overwritten.

The conversation list shows translated previews too, so you can scan a foreign-language thread at a glance. The conversation header tells you which language that shopper writes in.

What happens when you reply

When you open a conversation in another language, the composer tells you: "Replies are translated to Spanish". Write in your own language and click send. RagChat translates your reply before the customer receives it.

A few details worth knowing:

• To send a message exactly as you typed it (for example, a phrase you already wrote in the customer's language), click Send original. That applies to the one message only. Click Translate instead to go back.
• If you edit a reply you already sent, you get your own words back to edit, and the edit is translated again when you save.
• Internal notes are never translated. They are for your team, in whatever language your team uses.
• Suggest reply drafts in your inbox language, so you can read and edit the draft before it goes out translated.

Good to know

• The AI assistant already detects and replies in the shopper's language on every plan, with or without this setting. Auto-translate is about you reading and writing in the inbox when you step in. See What languages does RagChat support?.
• Translation starts from the moment you turn it on. Messages that were already in a conversation before that stay as they were. If you need an older conversation translated, message us and we can do it for you.
• Your customer only ever sees their own language. The chat widget and email replies always carry the original or translated text meant for them, never your inbox view.

Still stuck? Message us from the chat widget and we'll help.