RagChat
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Collect leads in chat

Features · Updated Jul 10, 2026

RagChat can turn anonymous visitors into leads by asking for their name and email during the conversation. This works on every plan and is on by default.

How it works

Early in a conversation with an unknown visitor, the AI shows a small contact form in the chat asking for their name and email. It is polite and optional: the visitor can fill it in or skip it, and the conversation continues either way.

Once a visitor shares their email, they become a contact. That means:

  • You see who they are in the inbox instead of an anonymous visitor.
  • If they leave the page, you can still reach them by email (on plans that include email replies).
  • They count toward the Leads captured stat on your dashboard.

Turn it on or off

  1. Open RagChat and go to Settings → AI.
  2. Under Capabilities, toggle Collect leads.
  3. Click Save.

Even with lead collection off, the AI still asks for an email when it genuinely needs one, for example to verify an order or to follow up after a human handoff.

Still stuck? Message us from the chat widget and we'll help.