Plans and pricing
RagChat has three plans: Free, Standard, and Pro. This article shows what each plan includes and how to switch plans.
Compare plans
| Free | Standard | Pro | |
|---|---|---|---|
| Price | $0 | $14/month | $39/month |
| Free trial | Always free | 14 days | 14 days |
| AI replies and chat history | Unlimited | Unlimited | Unlimited |
| AI learns your products | Up to 200 | Up to 1,000 | Up to 5,000 |
| AI learns your collections and policies | Yes | Yes | Yes |
| Knowledge sources (URLs, files, Shopify pages) | Not included | Up to 25 | Unlimited |
| Q&A overrides | Unlimited | Unlimited | Unlimited |
| Order tracking in chat | Yes | Yes | Yes |
| AI can offer discount codes | No | Yes | Yes |
| Custom AI instructions | No | Yes | Yes |
| Send and receive email | No | Yes | Yes |
| Alerts when a conversation needs you | No | Yes | Yes |
| AI web search | No | No | Yes |
A few notes on the limits:
- The product limit is how many of your products the AI learns for recommendations and answers. Your store policies and collections are always read live and do not count against any limit.
- Knowledge sources are the URLs, files, and Shopify pages you add yourself in the Knowledge base. On the Free plan you cannot add these, but the AI still learns your products, policies, and collections.
Change your plan
- Open RagChat and go to Pricing.
- Pick a plan and click Choose plan.
- Paid plans are billed through Shopify, so Shopify asks you to approve the charge. Approve it and you are done.
Standard and Pro both come with a 14 day free trial, and you can cancel any time during the trial without being charged.
Downgrading
When you downgrade, you keep everything that fits inside the new plan's limits. If you have more knowledge sources or products than the new plan allows, the extras are removed or stop syncing, so RagChat warns you before you confirm: "You may lose access to some features."
Still stuck? Message us from the chat widget and we'll help.