Options not showing on my product page

You created an option set but nothing appears on the product page. Work through these checks in order; the first one solves most cases.

1. Enable the app embed

The app embed is required. Without it, no options render at all.

1. Open the app's home page and look at the setup guide. If Enable app embed is not done, click it.
2. In the theme editor that opens, turn on the Optionize embed and click Save.

To check manually: in Shopify admin, go to Online Store → Themes → Customize, open App embeds, and make sure Optionize is on.

2. Check the option set is enabled

On the Option sets page, a disabled option set doesn't render. Check its status and use the show action (the eye icon) to enable it.

3. Check the product is assigned

1. Open the option set and review its product targeting.
2. If it uses conditions, click View affected products and confirm your product is in the list.

See Choose which products an option set applies to.

4. Check if another option set is winning

Only one option set renders per product. If a different set also covers this product, it may be taking priority: Specific products assignments beat condition-based sets, which beat All products sets, and on a tie the most recently saved set wins. If your options show but they're the wrong ones, this is why. See Only one option set shows per product.

5. Check the right theme

The app embed is enabled per theme. If you recently published a new theme, enable the Optionize embed on it too.

6. Options show, but at the bottom of the page?

That's a placement issue, not a rendering issue. See Options appear in the wrong place on the page.

Still stuck? Message us from the chat in the app and we'll help.