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Automatically sync new reviews

Features · Updated Jul 17, 2026

Keep your imported reviews fresh. When auto-sync is on for an import URL, WiseReviews regularly checks the source page and pulls in any new reviews for you.

Auto-sync is available on the Standard and Plus plans. See Plans and pricing.

Supported platforms

Auto-sync works with every source you can import by URL:

  • AliExpress
  • CJdropshipping
  • eBay
  • Etsy
  • HktvMall
  • Lazada
  • Tokopedia
  • Wish

Amazon, Shopee, Shein, and Temu imports can't auto-sync. They are CAPTCHA-protected, so our server can't revisit their pages; reviews from these sites are imported through the Chrome extension, and you can re-run that import whenever you want the latest reviews.

Turn on auto-sync for an import

Auto-sync is set per import URL, when you import:

  1. Go to Reviews and click Import reviews.
  2. Fill in the import as usual (see Import reviews from AliExpress and other marketplaces).
  3. Tick Automatically sync new reviews before clicking Import.

How often does it sync?

Each synced URL is re-checked roughly every two weeks. The exact timing varies to spread the load, and it can't be triggered manually.

Need the newest reviews right now? Just re-import from the same URL and tick Skip already imported reviews; only the new reviews are added.

Manage your synced URLs

  1. Go to Reviews, open More actions, and click Synchronized reviews.
  2. The list shows each synced URL with its Product, URL, Last synced time, and Last status:
    • Synchronized: the last sync succeeded.
    • Failed: the last sync could not fetch the page.
    • Paused: syncing is stopped for this URL.
    • Pending: waiting for the next sync run (for example right after you resume a URL).
  3. Select one or more URLs, then click Pause, Resume, or Delete.

New reviews found by a sync count toward your plan's import limit and keep your original reviewer name format and review filter. Already imported reviews are always skipped automatically, so you never get duplicates.

When syncing pauses on its own

A synced URL is paused automatically when:

  • two sync attempts in a row fail, for example because the source page was removed, redirected, or is temporarily blocking requests;
  • your paid plan ends (downgrading to the Free plan pauses all synced URLs).

Check the Last status column, fix the cause (or update the import), and use Resume to start syncing again. URLs that stay failed or paused for over 6 months are cleaned up automatically.

Still stuck? Message us from the chat widget and we'll help.