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Import and export reviews via CSV

Features · Updated Jul 17, 2026

Moving to WiseReviews from another review app? Import your existing reviews from a CSV file. You can also export your reviews to CSV any time for a backup or analysis.

Importing reviews from CSV

  1. In WiseReviews, go to Reviews, open More actions, and click Import via CSV.
  2. Click Download template to get a sample spreadsheet, or export a CSV from your previous review app. We suggest editing the file in Google Sheets.
  3. Click Upload CSV file and pick your file. It must be a CSV with up to 3,000 rows; split larger files into batches.
  4. If your first row contains column names, keep The CSV file contains headers checked so it is skipped.
  5. Map your columns to the WiseReviews fields. For each field, pick the CSV column that holds that data. Product handle, Rating, Review date, and Reviewer name are required; optional fields can be set to Not applicable.
  6. Click Import.

Tips for a clean import:

  • Product handle must match a product in your store (the handle is the last part of the product URL, like blue-t-shirt). If you see "The product handle is invalid", click Sync products and try again.
  • Rating must be a number from 1 to 5.
  • Media URLs can hold several image or video links separated by commas.
  • If a review is missing a rating, date, or name, sensible defaults are used (5 stars, today's date, an anonymized name).

Imported rows count toward your plan's import limit (100 on Free, 50,000 on Standard, unlimited on Plus). If your file has more rows than you have room left, only the rows that fit are imported and the rest are skipped, so check your remaining allowance before a big import. See Plans and pricing.

Exporting reviews to CSV

Exporting requires the Standard or Plus plan.

  1. Go to Reviews and select the reviews you want to export. Use the tabs and filters first to narrow down the list, then select all.
  2. In the actions menu, click Export reviews.
  3. Confirm the Email address (it is pre-filled with your shop email) and click Send email.

The CSV file is emailed to you, so large exports don't tie up your browser.

Still stuck? Message us from the chat widget and we'll help.