Manage your reviews

The Reviews page is your review inbox. From here you publish, feature, verify, reply to, and organize every review in your store.

Find the reviews you need

• Use the All, Published, and Unpublished tabs to switch between review states.
• Search by reviewer name, email, or review text in the search box.
• Filter by Type (Product reviews or Shop reviews), Status, Rating, Product, Media (with or without photos and videos), Source (where the review came from, like AliExpress, CSV, or Extension), and Featured.
• Sort by Date or Rating, in either direction.

Actions you can take

Select one or more reviews to see the available actions:

• Publish / Unpublish: control whether the review appears on your storefront. Unpublished reviews are hidden, not deleted.
• Reply: respond to a review, manually or with AI. See Reply to reviews with Magic reply.
• Edit: change a review's content, rating, or reviewer details (one review at a time). If you don't see the Edit button, message us from the chat widget and we'll enable review editing for your shop.
• Mark as verified / Mark as unverified: add or remove the Verified badge shoppers see next to the review.
• Mark as featured / Unfeature reviews: featured reviews appear in the Featured Reviews widget. You can feature up to 25 reviews. See Feature your best reviews.
• Assign to product: move reviews to a different product.
• Convert to shop review: detach reviews from a product so they represent your shop as a whole.
• Translate reviews: translate the selected reviews into your store's language. See Translate reviews.
• Export reviews: email yourself a CSV of the selected reviews. See Import and export reviews via CSV.
• Delete and Delete media: permanently remove reviews, or just their photos and videos. This can't be undone.

Each review row shows icons for its state: an eye for published or unpublished, a check for Verified, and a pin for Featured.

Create a review manually

Collected reviews outside the app, for example over email or social media? You can add them by hand:

1. On the Reviews page, click Create review. If you don't see the button, message us from the chat widget and we'll enable review creation for your shop.
2. Pick the product (or leave it empty for a shop review), set the rating, and write the review body.
3. Optionally add a title, the reviewer's name and email, the review date, photos or videos, and the verified mark.
4. Choose Published or Unpublished, then click Save.

Understanding review types

WiseReviews has two kinds of reviews:

• Product reviews belong to one product and appear on that product's page.
• Shop reviews are about your store as a whole (shipping, service, overall experience). They appear in the Shop reviews tab of the Product Reviews widget.

You can switch a review between the two at any time with Assign to product and Convert to shop review.

Exporting reviewer data

Need your reviewers' names and emails, for example to import customers into Shopify?

1. Go to Reviews, open More actions, and click Export reviewer data.
2. Confirm the Email address and click Send email.

The reviewer data file is emailed to you.

Still stuck? Message us from the chat widget and we'll help.