Send emails from your own domain

By default, review requests and other customer emails are sent from our shared email address. On the Plus plan you can send them from your own email address instead, so customers see your brand in their inbox.

Prerequisites

• The Plus plan. See Plans and pricing.
• An email address on your own domain. Free mailbox providers (like Gmail or Yahoo) are not allowed.

Set up your sender

1. In WiseReviews, go to Settings, then under Manage your email address click Manage email address.
2. Tick Enable sending using custom email address.
3. Enter the Name customers should see as the sender, and your Email address.
4. Click Save.

Verify your email address

After saving, a banner asks you to verify the address:

1. Check the inbox of the email you entered for a verification email with a 6-digit code. Check spam if you don't see it.
2. Enter the code in the Verification code field and click Verify.

Until the address is verified, emails keep going out from our default sender. If you see "{your domain} is not yet verified. Please contact support to verify your domain.", message us from the chat widget and we'll finish the domain setup for you.

Once verified, review requests, discount emails, and reply notifications are all sent from your address, and customer replies go straight back to it.

Still stuck? Message us from the chat widget and we'll help.