Review widgets not showing on your store
Installed the widgets but nothing appears on your storefront? Work through these checks in order; the first two solve most cases.
1. Check the app embed is enabled
The widgets can't load without the app embed.
- In your Shopify admin, go to Online Store → Themes and click Customize on your live theme.
- Click the App embeds icon in the left sidebar.
- Make sure WiseReviews is toggled on, then click Save.
2. Check the widget blocks are added
The app embed only loads the code; each widget still needs its block in the theme:
- In the theme editor, open a product page template.
- Confirm a Product Reviews or Star Rating block is present in the page's sections. If not, click Add block and add it from Apps.
- Click Save.
Full steps in Install the review widgets on your store.
3. Check you edited the live theme
It's easy to enable everything on an unpublished theme by accident. In Online Store → Themes, confirm the theme you edited is the one marked Current theme. If you prepared a new theme, the widgets go live when you publish it.
4. Check the product has published reviews
- On the Reviews page, filter by the product and the Published tab. Unpublished reviews never appear on the storefront.
- If the product has no reviews, check your No reviews display mode setting in Review widgets settings. If it's set to hide the widget entirely, the widget won't render until the product has a review.
5. Hard-refresh the page
Your browser may be showing a cached version of the page. Reload with a hard refresh (Ctrl+Shift+R on Windows, Cmd+Shift+R on Mac) or open the page in a private window.
Still stuck? Message us from the chat widget and we'll help.