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Review widgets not showing on your store

Troubleshooting · Updated Aug 31, 2026

Installed the widgets but nothing appears on your storefront? Work through these checks in order; the first two solve most cases.

The fastest way to check the first two is the widget installer. In WiseReviews, go to Settings, then under Install review widgets click Open widget installer. Each step shows an Active or Inactive badge read from your published theme, so you can see at a glance which one is missing.

1. Check the app embed is enabled

The widgets can't load without the app embed.

  1. In your Shopify admin, go to Online Store → Themes and click Customize on your live theme.
  2. Click the App embeds icon in the left sidebar.
  3. Make sure WiseReviews is toggled on, then click Save.

2. Check the widget blocks are added

The app embed only loads the code; each widget still needs its block in the theme:

  1. In the theme editor, open a product page template.
  2. Confirm a Product Reviews or Star Rating block is present in the page's sections. If not, click Add block and add it from Apps.
  3. Click Save.

Full steps in Install the review widgets on your store.

3. Check you edited the live theme

It's easy to enable everything on an unpublished theme by accident. In Online Store → Themes, confirm the theme you edited is the one marked Current theme. If you prepared a new theme, the widgets go live when you publish it.

The installer badges read your published theme only, so a step you completed on a draft theme still shows as Inactive.

4. Check the product has published reviews

  • On the Reviews page, filter by the product and the Published tab. Unpublished reviews never appear on the storefront.
  • If the product has no reviews, check your No reviews display mode setting in Review widgets settings. If it's set to hide the widget entirely, the widget won't render until the product has a review.

5. Hard-refresh the page

Your browser may be showing a cached version of the page. Reload with a hard refresh (Ctrl+Shift+R on Windows, Cmd+Shift+R on Mac) or open the page in a private window.

6. Check if a page builder owns the template

If the product page is built with GemPages (or a similar page builder), Shopify's Add block list often will not show WiseReviews widgets on that template.

Keep the WiseReviews app embed on for your published theme, then add the widget in the page builder. In GemPages, put this in an HTML / Liquid element and publish:

<wise-product-reviews data-product-id="{{ product.id }}" data-default-type="product_reviews"></wise-product-reviews>

Full steps in Install the review widgets on your store.

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